FAQs

  • Can I make an exchange?
We do not offer board exchanges. If you would like to return your board within 60 days of your original purchase, we are happy to do this for you. Please keep in touch with us, once your item is returned you will receive a refund less a 10% restocking fee. You may place a new order at any time, and we will get the product shipped out immediately.

 

  • What is your return policy?
All products are covered by our 60-Day Guarantee — you have 60 days from the date of your purchase to try out your items. If you are unsatisfied for any reason, you may return and be refunded for your items, minus a 20% restocking fee per item.  To file a return under the 60 Day Guarantee, please complete the Return Form in its entirety. The refund, less 10% restocking fees, will be applied directly back to your original form of payment once the items are received at our warehouse. Please allow 2-5 business days for the credit to appear on your statement. All contents from original packaging must be included in the return. Any missing items will delay the refund process.



  • What if my paddle board is damaged in shipping?

If your paddle board is damaged in shipping, do not worry, we will make sure to take care of this for you right away. Please take a photo of the damage to the box and the damage to the board. Please contact us and we will re-ship and compensate you. 

 

  • What is your warranty policy on products?

Every ISLE product is covered by a 2-year warranty against defects in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

 

  • How do refunds work?

Refunds will be issued directly to the original form of payment up to 60 days from the original purchase date, the refund will take 3-5 business days to process and appear back to your account. Past the 90 days from purchase, all refunds will have to be issued in the form of store credit.

 

  • The product I want is out of stock, what do I do?

If the product you wish to purchase is currently out of stock please add yourself to the “Waitlist," located on the product page. As soon as the item is back in stock you will be alerted by email or text, so you can place your order.

 

  • How do I track my order?

After placing your order you will receive a second confirmation with your tracking by the end of the following business day. This will include your tracking number and carrier to track the status of your shipment. You can also visit our tracking page and track your order to see the status.  If you have any issues or shipping delays please reach out to us via our Contact Us form and we will make sure to help get these resolved.

 

  • I didn’t receive my order confirmation.

After you have placed your order you will receive an order confirmation within the hour, if you do not receive it please first check your spam or junk folder to make sure it did not filter here by accident. If you still cannot locate it, please contact our Customer Service Team and we will confirm your email and resend your order confirmation.

 

  • What if my order arrives damaged?

If your order arrives damaged do not worry, we will be able to assist you.  Please first inspect your item to identify all points of damage, if the box is damaged open it up and inspect the contents inside, take photos of the damage. Please keep in touch with us, our company will resend or compensate.